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DHgate vs. Alibaba – Which One is Better?


International trade has exploded in recent decades, and that explosion has deepened since the pandemic began. Although the destinations of the products are extremely varied and cover basically all the nations of the world, their origin seems to be only one: China. If you are reading this article, it is probably because you are also exploring the different options available to import items from China directly to your country.

China’s mighty manufacturing industry produces most of the goods that are traded internationally. That’s why thousands of merchants around the world explore the different possibilities to bring products from China to their countries.

Although the options are quite diverse, there are two giants that are monopolizing this trade. Many people are curious about them. DHgate vs Alibaba, which one is the best? is dhgate owned by Alibaba? In this article, we want to study those two giants.

What is DHgate?


1. Background of DHgate

DHgate is a Chinese business-to-business and Business-to-consumer cross-border e-commerce marketplace that facilitates the sale of manufactured products from suppliers to small and medium retailers. It is one of the largest B2B-cross-border e-commerce trade platforms in China. The company is based in Beijing and has offices worldwide, including in the US and UK.

2. How DHgate works

DHgate is a complete commercial center for worldwide wholesalers and drops transporters. Dhgate provides a worldwide transaction platform. Purchasers can buy from an outsider vender. DHgate sells or ships no product, but instead, individual dealers do.

3. Why there is a saying it is not safe?

DHgate has many negative reviews and star appraisals on the website. Besides, individuals requesting from this stage know nothing about the preventive estimates they need to take while managing merchants. Do they not know how to tell if the DHgate vender is genuine? Subsequently, they wind up getting misled.

What is Alibaba?


1. Background of Alibaba

Alibaba is a Chinese multinational technology company specializing in e-commerce, retail, Internet, and technology. Founded on 28 June 1999 in Hangzhou, Zhejiang, the company provides consumer-to-consumer, business-to-consumer, and business-to-business sales services via web portals, as well as electronic payment services, shopping search engines, and cloud computing services. It owns and operates a diverse portfolio of companies around the world in numerous business sectors.

2. How Alibaba works

As a big wholesale marketplace in China, Alibaba help global buyers looking to purchase large quantities of products at the lowest price. Global buyers can negotiate directly with manufacturers, create custom products, and achieve significant cost savings in these platforms.

Alibaba vs Dhgate – the difference between them

To choose better, we should take deep research into the difference between dhgate and Alibaba. Then, deep understanding of their difference, the purchaser can choose the best match platform according to their requirements.

1. Types of suppliers


Alibaba almost has 3 million suppliers. The suppliers include small, mid-sized, and large categories. The number of DHgate suppliers is approximately 2.4 million. Most of them are small and medium-sized sellers.

2. Products categories

Each internet-based customer needs to have numerous options while doing web-based shopping. Dhgate site sells innumerable items. For example, shoes, pants, hair care, car items, meds, synthetic compounds, etc. At Alibaba, you can track down similar items as DHGate on this site. Alibaba has worldwide associations for items and natural substances. Therefore, its providers can manage anything they need.

3. Product pricing


The costs of a similar thing are different between the two stages. Alibaba works in enormous discount orders. In this way, there are numerous items presented at sensible costs. You can set aside cash for your private venture by requesting from Alibaba.

4. is MOQ required

Purchasers with additional moderate financial plans will actually want to manage providers on DHgate. The MOQ necessities on DHgate are lower than Alibaba. Moreover, the stage highlights audits and appraisals for every provider. This technique has made picking a trustworthy provider considerably simpler.

5. Communication methods

When it comes to online buying, it is essential that you can communicate effectively with the suppliers. Dhgate does not have that many communication methods. The methods it provides are Chatting online and Sending emails. But, the advantage of using these methods is they are safe. So, there is no chance of personal information leakage if you are chatting with a Dhgate seller.

Alibaba provides four different communication methods on its site. The methods are Chat now, Start order, Get the latest price, and Contact supplier. If you are looking to get a quick reply, Dhgate is the best option. The sellers from this site usually reply within 24 hours. However, if there is no hurry and you are looking for more communication methods, Alibaba is best suited for you.

6. Payment options


DHgate supports multiple payment methods such as Visa, MasterCard, American Express, Skrill, /Bank Transfer, Diners, Discover, UnionPay, Maestro Card, and other international means of payment. By partnering with an independent online payment platform (Alipay), Alibaba provides payment security to both buyers and suppliers.

7. Shipping methods

DHgate and Alibaba do not offer free shipping but paid shipping options. In addition, some sellers may offer a discount on the shipping cost. There may be variations in delivery time based on the location. Therefore, you should check the delivery time from your suppliers to stay on your schedule.

8. Return/Exchange policies


DHgate offers free returns and exchanges. If the supplier does not ship your order on time or for any reason, if you don’t receive it and it is determined to be the supplier’s fault, you will get your payment returned directly.

Alibaba supports partial refunds and keeping products. If the products you receive are significantly different from the product requirements agreed on within the contract, you may choose to receive a partial refund and keep the products.

9. Buyer protection plans

No matter if you choose DHgate or Alibaba, buyer protection policies are going to be fundamental in your purchase.

What Are the Differences between DHgate and Alibaba in This Matter?


DHgate uses the classic “return and refund guarantee” policies, which are essentially the basic industry standard and imply that if the product you receive is defective or not as the seller described it, you have the right to return it and get the return of your investment.

Alibaba offers a somewhat more comprehensive protection system, including a refund guarantee. In some cases, you do not even need to return the defective items, essentially because the cost of reshipping them would be too expensive for the platform.

The platform usually grants 15 days to initiate a claim for defects or shipping problems. This is a fairly broad term that will allow you to detect any hidden defects in your products. You should take into account that in no case do the internal policies of the platform limit any rights that you may already have under the laws of your country.

That is why it is essential to stay informed regarding consumer law legislation and how it can benefit or harm you.In the case of international trade, it is also a good idea to stay informed about the regulations of other countries and even about the practices that are carried out at the international level.

Pros/Cons of DHgate vs Alibaba


1. DHgate Pros/Cons

The Pros of DHgate

  • Low product prices that are even lower upon bulk purchase.
  • There’s typically no base request amount (MOQ).
  • Escrow payment protection to ensure buyers receive their products.
  • Products are sorted according to their categories.
  • There are various installment techniques.

The Cons of DHgate

  • Most of the dealers are arranged in China. So delivery might be delayed for Europe, the U.S, Canada, and other Western nations.
  • Numerous problematic providers so item quality might be poor or conflicting, particularly during outsourcing.

2. Alibaba Pros/Cons

The Pros of Alibaba

  • You can find wholesale prices and maximize your profit margins.
  • Numerous payment methods, including Paypal, Wire Transfer, and Debit/Credit Cards.
  • Some manufacturers allow you to track orders.
  • You can customize products and packaging to create a unique brand identity.

The Cons of Alibaba

  • High minimum order quantity (MOQ), making it unsuitable for dropshipping and low-budget eCommerce businesses.
  • It’s additionally typical to run into fake items on Alibaba. Selling them might cause you problems.

How to Make Appropriate Online Shopping through DHgate and Alibaba

1. Check out the reviews, especially the bad reviews


Before you cooperate with a new online supplier, you should check any seller’s customer reviews and ratings. Seek customer reviews from different countries that are moderately positive. Moreover, you need to pay attention to negative reviews to judge if the supplier is reliable.

A seller’s rating is also a good sign of the product’s quality. You should always read the reviews thoroughly. If there are too many good reviews in succession, you need to think of it. The important thing you need to know is that good judgment may be fake. So maybe you should spend more time confirming.

If you have reliable friends in the suppliers’ country, you can contact them to help you check the quality of the suppliers. Besides, if you have many orders, you can hire a local sourcing agent to help you judge and follow each step.

2. Payment should be made in a secured method


Whenever a seller asks for a wire transfer, please don’t d that. You should know if they don’t deliver the goods, you will not get your money back. That will be an awful thing for you and your business. If the seller asks you for an offline transfer, you can consider using PayPal or platform escrow services.

3. Don’t confirm receipt before you check the received goods

DHgate has a policy not to give the seller his due payment before the buyer has received his merchandise. So, never confirm to DHgate that your order has been delivered before actually receiving it. Also, in case you get an order that is not as described, do not confirm the delivery. If any of the two conditions apply, inquire with the seller about the problem you face and ask him to resolve it. Moreover, if the seller does not help, open the dispute on DHgate. If you had confirmed the delivery, you would not be able to resolve the issue.

FAQs on DHgate vs Alibaba

Q1. is dhgate legit?

DHGate is a legitimate company, and this platform connects sellers in China to individuals and eCommerce business owners worldwide.

DHGate has many negative reviews on reputable review sites, and However, if you look closely at the reviews, you’ll realize that nearly every complaint is directed towards an unscrupulous seller on the platform and not DHGate itself. DHGate is just a marketplace that connects buyers to sellers. They do not sell their merchandise and have extensive safeguards to prevent fraud.

Related Review: Is Dhgate Legal?

Q2. Which is better dhgate or Alibaba?

Objectively compared, both of the sites are best in their way. DHgate is suitable for low price and replica products, whereas Alibaba is for those who want to deal with large and multiple suppliers and its trade assurance option.

Q3. Can you buy high-quality goods on dhgate?

Absolutely you can. There are so many reliable DHGate sellers here catering to different categories such as clothing, home, beauty, and sportswear. The outstanding sellers can provide you with excellent products and competitive prices.

Before you decide to cooperate, you need to spend some time investigating the background of the sellers. There are many trustworthy sellers on this platform, and you can find the best one to cooperate.

Q4. Why is dhgate cheap?

Obviously, China is a “WORLD FACTORY”. 90% of sellers on DHgate are Chinese, and they sell high-quality items to cost-competitive individuals from each side of the world through a wide range of online stages like DHgate. in addition, items are shipped from China straightforwardly without any middle man.

Q5. is Alibaba reliable?

Alibaba is a perfectly safe online platform to find products to sell, providing various suppliers and manufacturers to choose. In addition, the platform has official customer service that can guide you to search, tell you how to select the better supplier, and ensure your payment is safe.


We have compared the most sensitive points of both platforms; we have described their shipping policies, payment methods, protection systems, and product catalogs. Indeed, at this point in the article, you already have some idea of our final verdict.

There are two things we would like to make clear in this closing. The first one is that they are both excellent platforms. However, it would help if you explored them and even made purchases in both of them, comparing sensitive issues such as the final quality of the products or the shipping times.

Beyond that, it is undeniable that Alibaba has everything to gain. It is a platform that has matured a lot in recent years, building a catalog of excellent products and generating an internationally renowned brand.

Alibaba is fighting in the big leagues, building a brand that isn’t afraid to compete with industry giants like Amazon or eBay. It has also become the grand bazaar where China shows the best of its industry to the world.

In comparison, DHgate seems to be stuck in time, offering a somewhat outdated and unappealing catalog.

This is not to say that DHgate is a lousy option. As we said before, a good trader would test both platforms before forcing any type of protection.

This is the experiment that we propose to you: if you have already chosen the niche in which you will try to work, we advise you to explore both platforms and make mirror purchases of the same or similar products.

This A/B test will allow you to test all these angles that we have been mentioning so that in future purchases, you will be able to make a decision based on experience, that is, a much brighter decision.

At this point, the only thing left to say is that both DHgate and Alibaba are great platforms that are entirely changing international commerce. Those of us who live to see the competition between the two is very fortunate.

Copyright © Ruizhi – China Sourcing Hub

Joey Gan
Article by:
Joey Gan
The Co-founder of Ruizhi Sourcing. With 10 years of experience in the field of sourcing in China, we help 1k+ clients import from China and customize new products.. Contact with me at Linkedin
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