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General Questions

What's a sourcing company?

A Sourcing Company or a sourcing agent helps a company find sources for products and suppliers at a low cost and/or of a certain quality or attributes. Some may represent a few select factories or serve multiple companies.

What are sourcing offices?

The sourcing department focuses their effort on ways to speed up the process of looking through purchase activity and transaction history. They will analyze supplier list and performance and pay more attention to the risk potential of each supplier.

What is the role of sourcing?

Sourcing is the process of vetting, selecting, and managing suppliers who can provide the inputs an organization needs for day-to-day running. Sourcing is tasked with carrying out research, creating and executing strategy, defining quality and quantity metrics, and choosing suppliers that meet these criteria.

Is sourcing part of supply chain?

Supply chain functions include product development, marketing, distribution, procurement and sourcing. Although people may use the terms interchangeably, procurement usually refers to the operational aspects of a company’s strategic sourcing of components and raw materials.

How sourcing affects the company?

Strategic sourcing helps an organization build long-term relationships with its suppliers.

Sustained relationship with suppliers also implies that when the suppliers are valued and considered in various sourcing decisions; they feel motivated to optimize their performance to meet the organizations objectives.

How we identify new quality suppliers?

There are 13 keys:
1) Check Certifications
2) Evaluate The Geo-Political Climate
3) Finding Reputable Suppliers On The Thomas Network
4) Gauge Financial Stability
5) Assess Weather-Related Risk
6) Align Maunfacturing and Shipping Locations To Your Needs
7) Carefully Review Product Information
8) Ask For Accessible Inventory In formation
9) Know Their Scalability
10) Check Their Commitment To customer Service
11) Get Lead Time and Delivery Statistics
12) Read Into The Payment Terms
13) Contact References

What's strategic sourcing?

Strategic sourcing is the process of developing channels of supply at the lowest total cost, not just the lowest purchase price.

Strategic sourcing processes aim for continuous improvement and re-evaluation of the purchasing activities of an organization.

How We Help You Import & Source from China?

Ruizhi sourcing service list:

1. Sourcing: Factory Audit, Product Prototyping, Follow-up on Production, Packaging Design Quality Sampling, Shipment Order Tracking, After-Sale Service

2. Product Engineering: Customer’s Creative Drawing, 3D Mechanical Design Prototyping, Details Confirmation Pilot Run, Product Process Control Sourcing the Best Partners, Price Optimization

3. Value-added Services

Why do many businessman look for a Chinese sourcing agent or sourcing company?

A sourcing or procurement agent is someone who can reach out to a supplier or manufacturer to source the product you need. Sourcing agents are a shortcut to finding your ideal supplier. They cut out all the leg-work that you would have to do and negate a lot of the risk involved in trying a new factory.

Sourcing in China is the best decision if the organization wants to reduce costs when it comes to acquiring materials. China offers low-cost materials which are why it is very popular in the trade industry. However, language barriers and some business practices can be challenging for foreign buyers.

Do you have long-term contracts?

No, our agreement can be terminated by either party with a 30 day notification.

Will Ruizhi sourcing be willing to share your factories address and contacts?

Should you need it, we do provide supplier information at cost depending on your product complexity, ranging between $100-$600. The deadline is before you place the production order.

Why would we provide the supplier’s information to you?

Being your trusted business partner is the primary goal of our company.

We are always transparent with our service, price, and processes. Why we charge you? The reason we charge you for supplier’s information is because of our labor cost and effort to collect all different suppliers’ information and provide you the best options.

Why we cannot provide the supplier’s info after you placed the order?

We spent a lot of time and effort to build the supplier chain for you at that time point. A lot of hard work has been done and we hope this could be recognized.

I would also like to ask if you specialize in any specific area or products?

We have sourcing experience for all sorts of products, especially in the areas of homeware, jewelry, electronic products and product engineering etc. We have professional purchasing managers who can find competitive products for most customers.

Do you accept the discount/kickback or referral fees from the factory?

Ruizhi sourcing will not accept kickbacks from the factory, because the final price will be reflected in the quotation we give our customers, whether our quotation is competitive, whether our service is to reduce a lot of unnecessary trouble for customers, this is our core competitiveness as a sourcing company, we just want to put profits in our professional areas rather than this kind of grey area.

How do you qualify the factory to make sure their products and on time delivery are dependable?

We work with factories closely. We tracked the entire manufacturing process. Our staff will supervise the factory’s process to make sure each step went well so that the products and on-time delivery are dependable.

In addition, because we have so many years of experience in sourcing, we know many factories well already. Absolutely, we have familiarized ourselves with all these certifications since we start our business.

Will you be able to give me a satisfy customer reference contact to check your work and background?

Definitely we can give you some customers’ contact information for your reference. Also you can refer to our youtube channel to see our client’s feedback”https://www.youtube.com/watch?v=MloGeXGlGPc&t=6s”

Do you perfrom quality inspection or hire a third party to do the inspection job?

We have our own team to do the inspection.

How am i going to protect my payment if anything goes wrong when import from China?

We totally understand your concern, unfortunately, it’s hard to guarantee that there are no defective products. There are couple of reasons.

First of all, all factories/suppliers cannot guarantee 100% of the products are good during manufacture.

Second, there is a chance that some products can be damaged during the shipment. Since the manufacturers/suppliers typically don’t take any responsibility once the products are shipped out, Then how to ensure the customer’s after-sales problems?

First, we do our best to minimize the chance of having a significant amount of defective products shipped out. We do pre-shipment inspection carefully to check the quality and if anything is found, we will try to communicate with the manufacturer/supplier before goods shipped out;

second, If the final goods arrive at the customer and there is a quality problem, then we need to solve the customer’s problem in accordance with the after-sales terms of international norms.refer to “https://www.rz-sourcing.com/after”

Why choose Ruizhi sourcing as your China sourcing agent?

Ruizhi sourcing provides more professional and higher standard sourcing services than other sourcing agents.

We act as a 100% trusted agent fully investing our time and efforts to ensure you access reliable suppliers so that you can get the correct products at a reasonable price.

In addition, what makes us different compared to other sourcing agents is our transparency.

We offer the best service to help our customers to handle various kinds of tasks in their business, such as market research, quality control, pre-shipment inspection, customs clearance, and supplier network development.

Overall, the most important thing is with our help, you can save time, minimize costs, get high quality product and maximize profits.

Your investment of hiring us as your agent actually reduces your overall expense in long term.

To judge a qualified sourcing agent depends on its professional process and service consciousness.you can refer to “https://www.rz-sourcing.com/how-to-find-a-sourcing-agent-you-can-trus.html”

About Ruizhi Sourcing

What’s Ruizhi Sourcing exact location?

Our headquater is based in Shenzhen. But we have derived many warehouses which are located in China (Yiwu / Shenzhen / Guangzhou), Vietnam and Thailand.

How many years do Ruizhi Sourcing work as a sourcing agent?

Our team covers experience in different industries. The owner has run a facility focusing on manufacturing for products relevant in mobile, and specifically expert in product engineering.

The sourcing team has the leader who has been in market research for overseas buyers for almost 10 years. We’re proud of conecting the knowlege and strength of each other to realize what we want to deliver to our customers.

How We Help You Import & Source from China?

1) Product Sourcing, Manufacturing Consulting
2) Product Sample Customization
3) Export, Compliance Consulting
4) Product Quality Inspection
5) Free Warehouse in China (1-2 Months)
6) Arrange Low-cost Shipping to Door
7) Price Negotiation with Suppliers
8) Production Follow up
9) Custom Packaging, Private Label
10) Free Product Photography
11) 1 by 1 Product Inspection
12) Graphic Design for Packagings, Labels

What are the products Ruizhi Sourcing specialize in?

We basically search for products according to your request and specialised in factory audit, negotiation and quality control for any industries except for food, medicine and chemical-related items, but based on our sourcing database.

We’ve researched more on smart home appliance, apparels, kitchen items etc.. and we gradually get more customized project from “idea” to “finished product” with our internal product engineering experts.

How does Ruizhi sourcing know or will find suppliers which we will suggest?

Except for the platform like alibaba, 1688 and GS, we also search for product from our offline resources to collect market info for comparison, and the most significant is to verify the suppliers’ qualification and the internal management, which we would check from domestic government system for record and visit at sight for further.

Does Ruizhi Sourcing have factory and product inspection checklists?

Of course we have, if you want our factory and product inspection checklists sample, you can contact us.

Will Ruizhi Sourcing be able to share factory addresses we source?

We’re willing to take customers to visit the factories together to check at sight, so it’s not an issue to share the addresses if necessary.

What are the pricing models Ruizhi Sourcing use?

About payment term, we normally follow the standard international term as 30% deposit againist invoice, and 70% balance before shipping.

For the service charge, we use stage percentage based on the total value of per PO, if you want more charge detail, you can contact us, we will send the detail document of charge.

What is the number of employees Ruizhi Sourcing has?

Until Nov 2022 we have 25 employees, but we never stop finding people who is flexible enough to handle the works and have same mindset of “customer-ptiority” as us.

Can Ruizhi Sourcing share contacts of clients who were satisfied with our services or any other feedbacks?

We’ve built a long-term cooperation and partnership with Jakobsli Trading LLC to even hire their own employee to focus on their project for AMAZON FBA.

DIV brands is an e-commerce companies which is doing drop shipping, who has cooperatied with us from when they’ve started their business.

Trichord Group in UK cooperates with us for product sourcing and engineering to accomplish their own technology, as we fully understand their strict quality of process expectation.

For the others I think you should review some classic cases on our website.

Will you get updates on production status?

Before placing the order, a production schedule form will be provide d to you once we confirm with the suppliers, based on which we’ll monitor the production time and supervise all the procedure to ensure both of you and us has full understanding about what is going on.

Does Ruizhi Sourcing handle delayed shipment and poor product quality?

For delayed shipment, it depends on if the vessel or flight itself cause the changes, which can be only controlled by the shipping companies, but in our end what we can do is to choose other options to compare the current status.

Regarding the quality and delivery delay caused by the factories, we’ll show you all the process during production and assist in avoiding processing mistakes by the workers, so as to prevent long-time reworks, but when we find any defects during PSI, the photos will be shown to you with the report and we’ll arrange the rework at sight or replace the good ones to the shipment.

Only when you confirm to quality, can we arrange the delivery.

Where do you have warehouses?

One of our warehouse is located in Shenzhen of China, a neighbor city of Hong Kong, which is very convenient for handling exports,also we have warehouse is located in Guangzhou,Vietnam,Thailand.

What's policy for Small business, medium or large business?

For small businessIf. You can invest over $500 in a product, we can help you find a factory to make your products, customize packaging, and achieve your brand dreams For medium or large business. We can offer a lower service rate, credit payment terms.

Why Choose RuiZhi Instead of Others.

1) High Responsibility for Quality Assurance.

2) Taking Clients Seriously, Looking for Long-term Relationship.

3) Competitive Price for Wide Range of Products.

4) Various Services to Help Your Business Grow Fast.

Shipping Questions

Can I upgrade the service level of my shipment while in route?

As long as the order does not have a status of “Shipped” or “Processing,” you or your account executive can place an order on hold, make changes to address information, or cancel the order. Changes to the shipping method or products must be made by your account executive.

Can my customers get e-mail notification of my shipment's progress or status?

Upon shipping your order, the dashboard will pass the shipped status along with a related tracking number (if applicable) to your CRM. Depending on the capabilities of your CRM or E-Commerce platform, a “Shipped” confirmation email may be generated by your CRM/E-Commerce platform and sent to the consumer.

How do I change the address on my shipment?

If the order status is not “Shipped” or “Processing,” you can change the address by clicking on the edit icon in the “Actions” column. Once the order is open, select the “Shipping address” tab and update any information that is needed. Click “Save” and you are done!

What does it mean if I see "billing information received" or "electronic shipping information received"?

If you see either of these two shipping messages, the shipping company has received your information and tracking number but your package has not been scanned in their facility yet. Wait a day or two and see if the problem resolves itself.

What if my order is lost or damaged?

If your order is lost or damaged, we will file a claim for you. If you are sending us a package through your own shipper, you will need to file the claim with them.

How long does it take for my order to go out after you receive it?

RuiZhi fills all orders within 24 hours of receipt, provided they are approved to ship. Shipments will not be processed on Sundays, holidays, or during any event that would cause a facility to close (acts of God, severe inclement weather, etc.). However, fulfillment of orders is our core priority.

How do we need to notify ChinaDivision when we are sending our inventory to one of the ChinaDivision warehouses?

Send an ASN (Advanced Shipping Notice). It will inform ChinaDivision of how many units we will be receiving from your supplier. An ASN is electronic information concerning a single shipment of movable units sent to a WMS from suppliers and sent from a WMS to customers. If you do not have this capability, please contact your sales manager for further information.

How can my customer track their order?

This is flexible and fully customised, our tracking API enables you to display the tracking information on your website to your customer, or let them track the package themself through provided package ID and carrier. We’re also building up a dedicated tracking page, so that you can send a link from your CRM or add a link to your order confirmation page for your customer to be able to track their package.

How long until there is a tracking number for my customer?

Once the items are shipped you should receive a tracking number within 24 hours.

Who do I notify before I send my product?

Please notify your sales manager prior to your product arriving so the Receiving Team is expecting it and can make proper arrangements based on the size of the shipment. You also need to send us an ASN(Advanced Shipping Notice) on CFS(ChinaDivision Fulfillment System) before your product arrives.

How long does it take to receive my product?

Our goal at RuiZhi is to take no longer than one working day to update your inventory on our system. Receiving a shipment begins the moment we begin the receiving process to the moment the pallet is placed in its designated storage location. If any or all of ChinaDivision’s receiving requirements are not met, receiving time will increase, which in turn adds specialized receiving fees to your invoice.

How can I ensure that the entire product I sent was received correctly?

Once your product arrives at our warehouse, it goes through a comprehensive receiving process. The quantities and product information are checked and verified against the provided packing slip.

Any discrepancies are promptly reported to an Account Manager who will then contact you directly to remedy any order inconsistencies. Product weights are taken and recorded in our system to ensure that the right postage is applied to each of your orders.

Each product received is recorded in our receiving logs for quick reference. Once the product is received completely, the product is placed in its designated storage location and the product quantities are added to the ChinaDivision dashboard inventory page, which provides real-time inventory management.

Payment Questions

Do you have setup fees?

No, We does not charge a set up fee before any account set up can occur.

What payment methods do you accept?

We accepts credit cards, wire transfers, PayPal and Alipay payments.

Do you have long-term contracts?

No, our agreement can be terminated by either party with a 30 day notification.


ASN (Advanced Shipping Notice)

Electronic information concerning a single shipment of movable units sent to a WMS from suppliers and sent from a WMS to customers. If you do not have this capability, please download a shipping notification form.

Commercial Invoice

A document used in foreign trade. It is used as a customs declaration provided by the person or corporation that is exporting an item across international borders.


The person to whom a shipment is to be delivered.


An authority or agency in any country responsible for collecting customs duties and for controlling the flow of goods into and out of a country.


A duty is a tax. The calculation of duties depends on the assessable value of a shipment.

International Priority Airmail (IPA)

This is an untracked service to almost anywhere internationally where your items travel by air directly from China to the destination countries. They never stop at an intermediate country along the way for posting.


A portable platform for handling, storing, or moving materials and packages. Usually made of wood or plastic.


A package sent through the mail.

PO Box

A numbered box in a post office assigned to a person or organization, where mail for them is kept until collected.

Signature Confirmation

You require a signature for your package to be delivered.


A tax or duty to be paid on a particular class of imports or exports.

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