No, our agreement can be terminated by either party with a 30 day notification.
Q
How can my customer track their order?
A
This is flexible and fully customised, our tracking API enables you to display the tracking information on your website to your customer, or let them track the package themself through provided package ID and carrier. We're also building up a dedicated tr
Q
Do you have setup fees?
A
No, We does not charge a set up fee before any account set up can occur.
Q
What payment methods do you accept?
A
We accepts credit cards, wire transfers, PayPal and Alipay payments.
Q
Who do I notify before I send my product?
A
Please notify your sales manager prior to your product arriving so the Receiving Team is expecting it and can make proper arrangements based on the size of the shipment. You also need to send us an ASN(Advanced Shipping Notice) on CFS(ChinaDivision Fulfil
Q
Can I upgrade the service level of my shipment while in route?
A
As long as the order does not have a status of "Shipped" or "Processing," you or your account executive can place an order on hold, make changes to address information, or cancel the order. Changes to the shipping method or products must be made by your a
Q
How will we do if you just have a idea?
A
If you have a product idea (kickstart, crowdfunding) but don’t know how to get it produced, we guide you step by step.
Q
Can I upgrade the service level of my shipment while in route?
A
As long as the order does not have a status of "Shipped" or "Processing," you or your account executive can place an order on hold, make changes to address information, or cancel the order. Changes to the shipping method or products must be made by your a
Q
Can my customers get e-mail notification of my shipment's progress or status
A
Upon shipping your order, the dashboard will pass the shipped status along with a related tracking number (if applicable) to your CRM. Depending on the capabilities of your CRM or E-Commerce platform, a "Shipped" confirmation email may be generated by you