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We are usually asked about

Q Can I upgrade the service level of my shipment while in route?

A
As long as the order does not have a status of "Shipped" or "Processing," you or your account executive can place an order on hold, make changes to address information, or cancel the order. Changes to the shipping method or products must be made by your a

Q Can I upgrade the service level of my shipment while in route?

A
As long as the order does not have a status of "Shipped" or "Processing," you or your account executive can place an order on hold, make changes to address information, or cancel the order. Changes to the shipping method or products must be made by your a

Q Can my customers get e-mail notification of my shipment's progress or status

A
Upon shipping your order, the dashboard will pass the shipped status along with a related tracking number (if applicable) to your CRM. Depending on the capabilities of your CRM or E-Commerce platform, a "Shipped" confirmation email may be generated by you

Q How do I change the address on my shipment?

A
If the order status is not "Shipped" or "Processing," you can change the address by clicking on the edit icon in the "Actions" column. Once the order is open, select the "Shipping address" tab and update any information that is needed. Click "Save" and yo

Q What does it mean if I see "billing information received" or "electronic shipping information received"?

A
If you see either of these two shipping messages, the shipping company has received your information and tracking number but your package has not been scanned in their facility yet. Wait a day or two and see if the problem resolves itself.

Q What if my order is lost or damaged?

A
If your order is lost or damaged, we will file a claim for you. If you are sending us a package through your own shipper, you will need to file the claim with them.

Q How long does it take for my order to go out after you receive it?

A
RuiZhi fills all orders within 24 hours of receipt, provided they are approved to ship. Shipments will not be processed on Sundays, holidays, or during any event that would cause a facility to close (acts of God, severe inclement weather, etc.). However,

Q How do we need to notify ChinaDivision when we are sending our inventory to one of the ChinaDivision warehouses?

A
Send an ASN (Advanced Shipping Notice). It will inform ChinaDivision of how many units we will be receiving from your supplier. An ASN is electronic information concerning a single shipment of movable units sent to a WMS from suppliers and sent from a WMS
Don't find the answer?
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info@rz-souring.com (24 hours a day, 7 days a week)
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+86 0755 84651609
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Rm 715, Bldg B, Baonengzhichuanggu, No.6 Fukang Road, Pinghu Street, Longgang District, Shenzhen, Guangdong, China
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